Flutrr Digimate Private Limited (“Flutrr”, “we”, “us” or “our”), a company incorporated in India, provides an AI- and Vedic-astrology-powered love-marriage matchmaking platform (the “Platform”). Our proposed registered office is Suite No. 1209, Merlin Infinite, 12th Floor, DN 51, Sector V, Salt Lake, Bidhannagar 700091, India. The company name, registered office, CIN and designated privacy/grievance contacts must be confirmed before publication.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you access or use the Flutrr app or website. Please read it together with our Terms and Conditions and any just-in-time notices shown when you use particular features.
By creating an account or using a feature for which consent is requested, you acknowledge the applicable notice and, where required, provide consent. Where processing is based on consent, you may withdraw it as described below. If you do not agree to a required processing activity, you may be unable to use the feature that depends on it.
1. WHO THIS POLICY APPLIES TO
This Policy applies to users of Flutrr’s love-marriage matchmaking services in India, including profile discovery, compatibility and kundli-related features, Moments, Florra assistance, family sharing and in-app voice/video calling, to the extent those features are made available.
2. PERSONAL DATA WE COLLECT
2.1 Account and profile information
For MVP registration, we use your mobile number and a one-time password (OTP) to authenticate you. A password is not required for this flow. Email is optional and is not required for MVP signup; if you provide it, we may use it for the purposes disclosed to you.
Depending on the fields and features you use, we may collect information such as your name, date of birth, gender, profile photographs, biography, education, employment, preferences, interests, location and other profile information you choose to provide. Do not provide information that you do not wish to share or that is not requested for the feature.
2.2 Matchmaking, astrology and compatibility information
To provide matchmaking and kundli-related features, we may process the profile information you submit and the birth-related details or preferences requested by the relevant feature. We may derive compatibility or match summaries from information supplied by you and from matching logic. The specific birth fields, calculations, visibility settings and matching criteria should be described in the in-app notices and product UI.
Astrology-based content is provided as a matchmaking feature and should not be treated as a guarantee of relationship success or as professional advice.
2.3 Aadhaar identity verification through DigiLocker and Cashfree
Some meaningful profile or interaction actions are subject to an identity-verification gate. Users may browse the home experience without completing verification, while specified write or interaction actions require verification. The exact actions subject to the gate must be accurately reflected in the app.
When you choose to verify and provide the required consent, verification is facilitated through DigiLocker using Cashfree. Subject to the verification flow and permissions, Flutrr may receive or retain:
- a masked Aadhaar UID (for example, xxxxxxxx9012), not the full 12-digit UID;
- a verification or match summary; and
- a private Aadhaar-linked portrait used for face comparison.
The full Aadhaar UID is not intended to be stored by Flutrr or exposed through Flutrr APIs or user interfaces. This statement must be confirmed against production data flows, logs, backups, vendor payloads and support tooling before publication. The Aadhaar-linked portrait is private verification data and is not displayed as a public profile photograph. It may be compared with a profile selfie/photo for identity verification.
Cashfree and DigiLocker may separately process information under their own terms and privacy notices. Review their notices before proceeding. Flutrr’s actual role, data received, retention period and deletion behavior must be verified with the implemented integration.
2.4 Selfies and face comparison
Where verification requires a selfie, we process the submitted selfie and the permitted Aadhaar-linked portrait to perform or facilitate a face comparison and receive or store the resulting verification status or summary. Do not describe this as a biometric template or automated decision unless the implementation actually creates or uses one. The purpose, provider, retention period, human review process (if any), and deletion behavior require confirmation against the deployed workflow.
2.5 Florra and AI features
Florra may provide in-chat suggestions and assistance relevant to matchmaking and user interactions. You decide whether to use or send a suggestion; Florra does not automatically send messages on your behalf. If you choose an optional feature that polishes astrology-related copy using a language model, the relevant text may be processed to generate the requested output.
The precise information sent to each AI provider, provider retention/training settings, and whether any profile or conversation data is used for model improvement must be verified and described accurately before launch. Do not submit highly sensitive information to AI features unless the app specifically requests it and explains the purpose.
2.6 Moments, family sharing and communications
If you use Moments or family-sharing features, we process the content and information you choose to share. Family Share may generate a link for sharing and may send a notification to a family member’s mobile number through WhatsApp and/or SMS, depending on the feature and your choices. You are responsible for ensuring you have permission to provide another person’s contact details and to share content about them. The app should disclose what the link reveals, who can access it, whether it expires, and what notification is sent.
2.7 Voice and video calls
If enabled, in-app voice and video calls are provided using Agora. Call-related data may include technical connection information, call metadata and information needed to operate, secure and troubleshoot the service. This Policy does not state that calls are recorded. Any recording, transcription or content analysis must be separately disclosed and supported by an appropriate consent flow before it occurs.
2.8 Device, log and analytics information
We may collect technical and usage information such as device and operating-system details, app version, IP address, timestamps, feature interactions, diagnostics, crash/performance data and security logs.
The described analytics pipeline is: client event → Flutrr API → Amplitude and CleverTap, with event data also stored in Flutrr’s S3 events_store. The product specification states that no vendor analytics SDKs run on the device. Event names, payload fields, identifiers, retention periods, access controls, regional storage and vendor configurations must be checked against the deployed system. Do not include precise location collection or cookie use unless those are actually implemented and disclosed in the app/web experience.
2.9 Payments
If paid features are offered, payment processing may be handled by the payment providers presented at checkout, such as Google Play Billing or Razorpay, as applicable. Flutrr does not intend to store complete payment-card details. The relevant provider’s privacy terms govern its own processing. Confirm the live payment methods and exact provider roles before publication.
2.10 User-generated content and support communications
We process content you submit or make available through profiles, Moments, chats, calls-related features, feedback, reports and support requests, as applicable. You are responsible for ensuring that content you submit is lawful and that you have the rights and permissions necessary to share it.
3. HOW WE USE PERSONAL DATA
We use personal data, as applicable, to:
- create, authenticate and manage accounts;
- operate profiles, matchmaking, compatibility and kundli-related features;
- provide discovery, recommendations and scarcity-based matching features;
- enable Moments, Florra suggestions, family sharing and calls;
- conduct identity verification, prevent impersonation, fraud, abuse and duplicate accounts;
- protect users, investigate reports and enforce our policies;
- operate, maintain, troubleshoot, secure and improve the Platform;
- understand product usage through the disclosed analytics pipeline;
- communicate OTPs, service notices, security alerts, feature-related notifications and support responses;
- process payments where paid features are offered; and
- comply with applicable law, lawful requests and legitimate legal processes.
We will not use verification data for advertising or unrelated profiling unless a separate lawful basis and clear notice are provided.
5. DATA RETENTION, SECURITY AND DELETION
5.1 Security
We use technical and organizational safeguards appropriate to the nature of the information, which may include access controls, encryption, monitoring, secure vendor integrations and incident-response procedures. No method of transmission or storage can be guaranteed completely secure. Any specific audit frequency or security certification should be stated only if current and substantiated.
5.2 Retention
We retain personal data for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining security, resolving disputes and meeting legal obligations. Different categories may have different retention periods. Flutrr must define and implement specific retention schedules for profile data, verification data, event logs, call metadata, support records, backups and vendor-held data before publication.
5.3 Account deletion and soft-delete
You may initiate account deletion through the in-app deletion flow, subject to the available product controls. Under the described MVP behavior, deletion is a soft-delete: the account row is retained, the mobile number is tombstoned, and active sessions are revoked. Therefore, deletion does not mean that every record is immediately erased from every system.
Flutrr should specify in the app and operational retention schedule which data is deleted, anonymized, de-identified or retained; the timeline for each; treatment of the masked UID, verification summary and private Aadhaar portrait; and the handling of backups and vendor systems. Data may be retained where required by law or needed for legal claims, security or fraud prevention, subject to applicable law. Do not promise a fixed deletion period until it is confirmed technically and legally.
6. CHILDREN
Flutrr is intended only for individuals aged 18 years or older. We do not knowingly permit minors to create accounts or use matchmaking features. If you believe a minor has provided personal data, contact us using the details below so we can investigate and take appropriate action.
7. YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have rights to request access to information about your personal data, correction or updating, erasure, withdrawal of consent, grievance redressal and nomination of another person where legally available. You may also manage profile visibility and feature choices through the app where those controls are provided.
You may withdraw consent for consent-based processing through the relevant in-app control or by contacting us. Withdrawal does not affect processing already carried out lawfully before withdrawal and may mean that a feature requiring the data can no longer be provided.
Requests may be submitted through the app or to support@flutrr.com. We may need to verify your identity and request further information to process a request. The applicable legal framework and any statutory limitations govern these rights.
9. CHANGES TO THIS POLICY
We may update this Policy to reflect changes in the Platform, processing practices or legal requirements. We will provide notice of material changes through the app, website or other appropriate means and obtain consent where required by law. The effective date will be updated when a revised version is published.
10. GRIEVANCE REDRESSAL AND CONTACT
For privacy questions, requests or complaints, contact:
Flutrr Digimate Private LimitedAddress: Suite No. 1209, Merlin Infinite, 12th Floor, DN 51, Sector V, Salt Lake, Bidhannagar 700091, IndiaEmail: support@flutrr.comGrievance Officer / Data Protection Officer:Mr. Sandipan Bera,Grievance Officer,support@flutrr.comSuite No. 1209, Merlin Infinite, 12th Floor, DN 51, Sector V, Salt Lake, Bidhannagar 700091, India.