These Terms and Conditions (“Terms”) form an agreement between you (“you” or “User”) and Flutrr Digimate Private Limited (“Flutrr”, “we”, “us” or “our”), an Indian company. Flutrr’s proposed registered office is Suite No. 1209, Merlin Infinite, 12th Floor, DN 51, Sector V, Salt Lake, Bidhannagar 700091, India. Confirm the company’s legal name, registered office and CIN before publication.
These Terms govern your access to and use of the Flutrr app, website and related services (collectively, the “Platform”). By registering or using the Platform, you agree to these Terms and the Privacy Policy. If you do not agree, do not register or use the Platform.
1. THE SERVICE
Flutrr provides AI- and Vedic-astrology-powered love-marriage matchmaking services for users in India. Depending on the version and availability, the Platform may include profile creation and discovery, compatibility and kundli-related information, scarcity-based matching, Moments, Florra in-chat suggestions, family-sharing links and in-app voice/video calling.
Features may change, be limited, suspended or discontinued. Match recommendations, compatibility summaries and astrology-related content are informational matchmaking tools. They do not guarantee compatibility, marriage, relationship outcomes or the identity, intentions or conduct of another user.
2. ELIGIBILITY AND ACCOUNT
You must be at least 18 years old, legally capable of entering into a binding agreement, and eligible to use the Platform under applicable law. You must provide accurate information and keep it reasonably up to date.
MVP authentication is by mobile number and OTP. A password is not required for the described signup flow. Email is optional and is not required for MVP registration. You are responsible for maintaining control of your mobile number and device and for activity conducted through your account.
Your account is for your personal use. Do not sell, transfer, share or permit another person to use your account, impersonate another person, or create accounts using false or misleading information.
Flutrr may request additional information or verification where needed for safety, integrity, legal compliance or feature access.
3. IDENTITY VERIFICATION AND FEATURE ACCESS
Users may browse the home experience without completing identity verification. Certain meaningful profile, content or interaction actions require verification through the in-app gate. The app will indicate when verification is required.
Where offered, verification is facilitated through DigiLocker using Cashfree and may require Aadhaar-based verification, a selfie and a face comparison. By choosing to proceed, you authorize the relevant verification flow to process the information described in the Privacy Policy and in the consent screens.
Flutrr’s described implementation may retain a masked Aadhaar UID, a verification/match summary and a private Aadhaar-linked portrait for face comparison. The full 12-digit Aadhaar UID is not intended to be stored by Flutrr or exposed through Flutrr APIs or user interfaces. This description must be verified against the live implementation before publication.
Verification is intended to help establish account authenticity and reduce impersonation, fraud or duplicate accounts. Verification is not a guarantee of a user’s character, marital status, intentions, safety or truthfulness.
If you do not complete verification, or verification cannot be completed, access to features subject to the gate may be restricted. Flutrr may request re-verification or restrict an account where reasonably necessary for safety, integrity or compliance.
4. MATCHMAKING, KUNDLI AND AI FEATURES
Matchmaking may use profile details, preferences, birth-related information supplied for astrology features and other permitted signals to generate recommendations, compatibility summaries or match suggestions. The available inputs and feature behavior may change.
Florra is an AI-powered in-chat assistant that may offer suggestions or help with onboarding, safety guidance or user interactions. You remain responsible for reviewing any output. Florra suggestions are not automatically sent as messages on your behalf; you choose whether to use or send them.
An optional language-model feature may polish astrology-related copy. AI-generated text may be incomplete, inaccurate or unsuitable. Review it before sharing. Do not rely on AI or astrology outputs as professional, legal, medical, financial or other expert advice.
Flutrr does not guarantee that recommendations will result in a match, conversation, relationship or marriage. Matching and astrology features are provided for informational and matchmaking purposes only.
6. VOICE AND VIDEO CALLS
The Platform may provide in-app voice and video calling using Agora. You agree to use these features lawfully and respectfully. Do not record, distribute or publish another person’s call or content without any consent required by law. This provision does not represent that Flutrr records calls. Any recording or transcription feature, if introduced, must be separately disclosed.
7. USER CONTENT AND CONDUCT
You are responsible for the accuracy, legality and appropriateness of the information and content you submit, including profile information, photographs, Moments, messages and material shared with family or other users.
You must not:
- provide false information, impersonate another person or misrepresent your identity or marital intentions;
- harass, threaten, stalk, exploit, abuse or intimidate another person;
- upload unlawful, hateful, sexually exploitative, obscene or otherwise prohibited content;
- use the Platform for scams, fraud, spam, unauthorized commercial promotion or solicitation;
- infringe another person’s privacy, intellectual-property or other rights;
- attempt to bypass verification, security, access controls or matching restrictions;
- scrape, reverse engineer, disrupt or misuse the Platform or its systems; or
- use the Platform in violation of applicable law.
Flutrr may remove content, limit visibility, restrict features or suspend accounts where reasonably necessary to protect users, investigate reports, enforce these Terms or comply with law. Where appropriate and legally permitted, we may provide notice or an opportunity to respond.
8. SAFETY AND USER INTERACTIONS
You are responsible for your decisions and interactions with other users, whether online or offline. Exercise caution when sharing personal information, meeting someone, or arranging a family interaction. Flutrr does not conduct a guarantee of background, marital status or personal conduct merely by providing verification or matchmaking features. Report suspicious or abusive behavior through the available in-app tools or support@flutrr.com.
9. PRIVACY AND DATA
Our collection and use of personal data are described in the Privacy Policy, which forms part of these Terms. The Privacy Policy explains mobile OTP authentication, optional email, identity verification, AI features, family sharing, calls, analytics, retention and account deletion.
Account deletion initiated in the app is described as a soft-delete: the account row may remain, the mobile number is tombstoned and sessions are revoked. Deletion may not immediately erase all records, backups or information retained for lawful purposes. Refer to the Privacy Policy for details.
10. PAYMENTS, SUBSCRIPTIONS AND REFUNDS
If paid features are offered, applicable prices, subscription terms, billing frequency, renewal, cancellation and refund conditions will be shown before purchase and/or in the relevant app-store or payment-provider flow. Payments may be processed by providers such as Google Play Billing or Razorpay, depending on the checkout method.
The earlier Terms stated that purchases were non-cancellable and non-refundable. That blanket wording should not be carried forward without confirming the MVP’s actual purchase model, applicable consumer law, platform billing rules and any statutory refund rights. The final policy must state the live cancellation and refund rules clearly and consistently with checkout disclosures.
11. INTELLECTUAL PROPERTY
The Platform, including its software, design, branding, features, matching systems, and Flutrr-created content, is owned by or licensed to Flutrr and is protected by applicable intellectual-property laws. You receive a limited, personal, non-exclusive, non-transferable and revocable right to use the Platform for its intended purposes, subject to these Terms.
You retain rights you have in content you submit. You grant Flutrr a limited license to host, store, reproduce, process, display and transmit that content as reasonably necessary to operate, secure and provide the features you choose to use, in accordance with the Privacy Policy and your settings. You must have the rights and permissions necessary to grant this license.
You must not copy, reverse engineer, commercially exploit or create derivative works from the Platform or its proprietary systems except as permitted by law or with Flutrr’s written permission.
12. SUSPENSION, TERMINATION AND ACCOUNT DELETION
You may stop using the Platform and initiate account deletion through the in-app controls where available. Flutrr may suspend, restrict or terminate access if you breach these Terms, provide materially false information, engage in fraud or harmful conduct, attempt to circumvent verification, create risks to users or the Platform, or where required by law.
Termination or deletion does not automatically extinguish obligations or liabilities that arose before termination. Provisions that by their nature should continue will survive to the extent legally permissible.
13. THIRD-PARTY SERVICES
The Platform may rely on third-party services, including identity-verification, AI, analytics, messaging, cloud, payment and voice/video providers. Their services may be subject to separate terms and privacy notices. Flutrr is not responsible for third-party services to the extent they are independently operated, but this does not limit any responsibility imposed on Flutrr by applicable law.
14. DISCLAIMERS AND LIMITATION
To the extent permitted by applicable law, the Platform is provided on an “as available” basis. Flutrr does not warrant uninterrupted or error-free operation, the accuracy of user-submitted information, the availability of any particular match, or any relationship outcome. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including rights available to consumers under applicable law.
15. INDEMNITY
To the extent permitted by law, you are responsible for losses arising from your unlawful use of the Platform, your breach of these Terms, or your infringement of another person’s rights. Any indemnity will be subject to applicable law and will not exclude non-waivable statutory protections.
16. CHANGES TO THE PLATFORM OR TERMS
We may modify the Platform and these Terms to reflect product, operational or legal changes. Material changes will be notified through the Platform or other appropriate means, and consent will be obtained where required. The revised Terms will state their effective date. Continued use after the effective date will have the effect permitted by applicable law.
17. NOTICES AND GRIEVANCES
Service notices may be sent through the app, SMS, WhatsApp or email if you have provided an email address and the communication channel is appropriate. Email is not required for MVP signup.
For support, privacy requests or complaints:
Flutrr Digimate Private LimitedAddress: Suite No. 1209, Merlin Infinite, 12th Floor, DN 51, Sector V, Salt Lake, Bidhannagar 700091, IndiaEmail: support@flutrr.comGrievance Officer / Data Protection Officer:Mr. Sandipan Bera,Grievance Officer,support@flutrr.comSuite No. 1209, Merlin Infinite, 12th Floor, DN 51, Sector V, Salt Lake, Bidhannagar 700091, India.18. GOVERNING LAW AND DISPUTES
Any dispute or claim relating to it, its enforceability or its termination under these Terms and Conditions shall be governed by the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by Flutrr. The arbitration proceedings shall be held in English language at Kolkata. The courts at Kolkata shall have exclusive jurisdiction over any disputes relating to the subject matter herein.
19. GENERAL
If any provision is held invalid or unenforceable, the remaining provisions will continue to the extent permitted by law. Failure to enforce a provision is not a waiver of that provision. Flutrr may assign these Terms in connection with a lawful restructuring, merger, acquisition or transfer, subject to applicable law. Events beyond reasonable control may affect service availability; this does not exclude liability that cannot lawfully be excluded.